Your best agents are quitting. The signal was in their voice weeks ago.
Your dashboard sees the words. Modulate hears the voice signal: emotional load, frustration, and disengagement, in real time across 100% of agent calls. So you get a coaching window, not an exit interview.
No surveys.
No guesswork.
No exit interviews.
Why attrition catches you off guard
It's not a people problem. It's a signal problem.
Your QA team reviews as little as 1% of calls. Your engagement survey lands once a quarter. By the time burnout shows up in a dashboard or an exit interview, the agent has already decided to leave. The signal was in their voice for weeks. Nobody was listening for it.
If you found out in the exit interview, you found out too late.
What you'll catch weeks before they quit
Hear burnout in the call, not in the exit interview
Detect rising stress, frustration, and emotional fatigue at call level, while there is still time to act.
Catch the "I'm fine" that isn't
Surface the gap between what agents say and how they sound, before disengagement turns into a resignation.
Open the coaching window early
Spot flight-risk patterns weeks ahead, so managers can step in with support instead of a counteroffer.
See the why behind attrition
Identify the stress drivers, abusive callers, and workload patterns pushing your best agents out the door.
How Modulate works differently
Every agent. Every call. Every shift.
Replace 1% QA sampling and quarterly surveys with always-on wellbeing signals across 100% of calls.
Wellbeing signals, not keyword templates
Built on voice-native intelligence, not the keyword spotting your incumbent shipped a decade ago.
Your dashboard sees what she did.
Modulate hears how she's doing.
Modulate ships with pre-built behavioral and emotional signals across every call. Every detection is configurable and traceable to the moment it happened.
Transcription + language model
Voice-native AI, built to listen like a human
How Modulate fits
Built for voice. Bolts onto your stack, doesn't replace it.
Modulate sits between the platforms you already record audio on and the systems your team already works in. No rip and replace. No data migration. No new console for your agents.
Audio in
Five9 · Genesys · Twilio · MS Teams · SIP · call recordings
Modulate Speech Analytics
Voice-native AI. Hundreds of pre-built behaviors. Multi-signal correlation. Real-time scoring across 100% of calls.
Data out
Salesforce · Zendesk · BI tools · QA workflow · webhooks
Built for contact centers and people-first teams
Modulate is especially valuable in high-stress, high-turnover environments where voice is constant.
Detect the brutal calls that damage wellbeing, and the confusion that degrades agent performance and engagement.
Monitor voice trends across sales and customer success calls to identify emerging wellbeing and retention risks.
Expose which agents are struggling both in performance and due to mistreatment by callers with unreasonable demands.
Enterprise Ready
Built for Enterprise Scale and Compliance
Compatible with key technology partners:
Follows ISO 27001 security processes and HIPAA-compliant practices. Built to operate within GDPR, CCPA, and EU AI Act requirements so enterprise compliance and security teams say yes on day one.
Your conversations stay yours. Modulate never trains on your audio. You control retention and use.
Auditable by design. Every signal traces to the exact moment in the call, with built-in bias controls for high-stakes compliance review.
Trusted with 40M+ users and hundreds of millions of conversations across the world's largest voice platforms, and now ready for your contact center.
Stop running exit interviews. Start keeping your best agents.
Book a 20-minute walkthrough. See exactly what your current tools miss about agent stress, burnout, and flight risk, before your next resignation.