Your speech analytics tool tells you what was said. It misses what was meant.
Modulate's voice-native AI scores 100% of your calls in real time, correlating hundreds of acoustic, behavioral, and language signals across fraud, compliance, agent welfare, and churn.
No sampling.
No keyword guessing.
No 18-month archaeology.
Why speech analytics keeps failing
It's not a data problem. It's a data quality problem.
Your QA team manually reviews as little as 1% of calls. Your speech analytics tool covers more, but only listens for a narrow band of keywords. Either way, the moments that actually move revenue (fraud, churn, missed disclosures, agent burnout) slip through every day. The gap between 'we have a tool' and 'we hear what matters' is widening.
Catch voice fraud in the call, not after
Detect vishing, social engineering, account takeover, and synthetic-voice impersonation in real time, before a single dollar moves.
Stop compliance violations before they happen
Catch missed disclosures, policy deviations, and regulatory misses the moment they occur, not days later in manual QA.
Every call. Every signal.
Replace narrow keyword bands and QA sampling with always-on multi-signal scoring across every call, every channel, every language.
Spot churn while the customer is still on the line
Detect dissatisfaction, hesitation, and exit signals from tone and behavior, so retention happens in the call, not after the cancel.
Surface the why behind agent attrition
Identify stress, abusive callers, and burnout signals across every shift, so coaching happens before resignations.
Custom signals, not just keywords
Build new detections from the underlying voice signals that matter to your business. Not the keyword templates your incumbent shipped a decade ago.
Built for the verticals that lose the most in voice
Three industries. One pattern.
Every regulated voice business has the same gap. Too much keyword noise, no real-time signal. Here is what it costs, and what Modulate hears instead.
per missed compliance event
7 to 10% of annual revenue lost to voice fraud, on average across the industry.
Synthetic voice, stress markers, social engineering scripts, and missed disclosures in the moment they happen. Not in next quarter's audit.
average lag from incident to insight
30 to 50% annual agent attrition in patient access, at $10k to $20k per lost agent.
Friction, escalation cues, HIPAA-sensitive language, and emotional state across every call. Surfaced in real time, traceable to the exact moment.
cost per lost contact center agent
30 to 50% annual attrition combined with CSAT decay and abandoned upgrades.
Intent signals, frustration spikes, and burnout markers your QA team and exit interviews never catch in time to act.
If your speech analytics needs 18 months, it's archaeology.
Words tell you what was said.
Modulate tells you what was meant.
Modulate ships with hundreds of pre-built behaviors and configurable voice signals across fraud, compliance, agent welfare, and customer experience. Every detection is customizable. Every flag is traceable to the moment it happened.
Transcription + language model
Voice-native AI — built to listen like a human
How Modulate fits
Best in breed at voice. Bolts onto your stack, doesn't replace it.
Modulate sits between the platforms you already record audio on and the systems your team already works in. No rip and replace. No data migration. No new console for your agents.
Audio in
Five9 · Genesys · Twilio · MS Teams · SIP · call recordings
Modulate Speech Analytics
Voice-native AI. Hundreds of pre-built behaviors. Multi-signal correlation. Real-time scoring across 100% of calls.
Data out
Salesforce · Zendesk · BI tools · QA workflow · webhooks
Enterprise Ready
Built for Enterprise Scale and Compliance
Compatible with key technology partners:
Follows ISO 27001 security processes and HIPAA-compliant practices. Built to operate within GDPR, CCPA, and EU AI Act requirements so enterprise compliance and security teams say yes on day one.
Fits your existing CCaaS. Five9, Genesys, Twilio, MS Teams for audio in. Salesforce, Zendesk, BI tools for data out. APIs and webhooks, no rip-and-replace.
Your conversations stay yours. Modulate never trains on your audio. You control retention and use.
Auditable by design. Every signal traces to the exact moment in the call, with built-in bias controls for high-stakes compliance review.
Battle-tested at scale — nearly a decade, hundreds of millions of sensitive voice conversations, zero breaches
Trusted with 40M+ users and hundreds of millions of conversations across the world's largest voice platforms, and now ready for your contact center.
Stop reviewing. Start preventing.
Book a 20-minute walkthrough. See exactly what your current speech analytics has been missing across fraud, compliance, agent welfare, and churn.