Your fraud detection waits for the chargeback. Velma catches synthetic voices in the call.
Modulate's voice-native AI scores 100% of your calls in real time for fraud probability, synthetic voice detection, social engineering, and account takeover. Decisions in 2.1 seconds, at $0.25 per hour.
No sampling.
No keyword guessing.
No post-mortem chargebacks.
Why voice fraud keeps slipping through
It’s not a tooling problem. It’s a coverage problem.
Your fraud team gets the chargeback weeks after the call. Your legacy detection samples 1 to 5% of calls because the per-hour cost hits $29. Either way, the moments that actually catch fraud (live, scored, every call) slip through every day. The gap between ‘we have a tool’ and ‘we catch the attack’ is widening.
If your fraud detection waits for the chargeback, it’s an autopsy.
What you'll catch before the money moves
Catch synthetic voices in the call, not after the chargeback
Detect AI-cloned voices, account takeover, social engineering, and vishing in real time. Flag the call before the wire moves.
Stop wire fraud at the moment of authorization
Score every call for fraud probability before the agent or IVR authorizes the transaction. Stop the wire while it can still be stopped.
Flag scripted LLM-driven scam patterns
Detect over-formal diction, repeated phrasing, and rehearsed delivery LLM-driven scam scripts use, even when the voice itself is high quality.
Spot stress, urgency, and coercion in seconds
Detect vocal stress, urgency, fear, and rehearsed coercion that real conversations don’t have. Catch the social engineering before it lands.
How Modulate works differently
Every call scored. No sampling.
Replace narrow keyword bands and sampling with multi-signal scoring on every call. 100% coverage at $0.25 per hour.
Custom fraud signals from voice, not keyword bands
Build new fraud detections from the underlying voice signals that matter to your business. Not the keyword templates your incumbent shipped a decade ago.
Words tell you what was said.
Velma tells you whether the voice is real.
Modulate ships with hundreds of pre-built behaviors and configurable voice signals across fraud, compliance, agent welfare, and customer experience. Every detection is customizable. Every flag is traceable to the moment it happened.
Transcription + language model
Voice-native AI, built to listen like a human
How Velma fits
Built for voice fraud detection. Bolts onto your fraud stack, doesn’t replace it.
Modulate sits between the platforms you already record audio on and the systems your team already works in. No rip and replace. No data migration. No new console for your agents.
Audio in
Five9 · Genesys · Twilio · MS Teams · SIP · call recordings
Velma by Modulate
Real-time scoring on every call. No sampling, no keyword bands, no waiting for the post-mortem. Velma flags AI-cloned voices, social engineering, and account takeover in 2.1 seconds.
Data out
Salesforce · Zendesk · BI tools · QA workflow · webhooks
Built for the verticals where voice fraud hits hardest
Three industries. One pattern.
Every regulated voice business has the same gap. Too much keyword noise, no real-time signal. Here is what it costs, and what Modulate hears instead.
per missed voice fraud event
7 to 10% of annual revenue lost to voice fraud, on average across the industry.
Synthetic voice, stress markers, social engineering scripts, and missed disclosures in the moment they happen. Not in next quarter's audit.
growth in claims-channel voice fraud in 2025
Synthetic voices filing fraudulent claims and altering policies before adjusters can verify. Billions paid out on fraud that surfaces after the fact.
Intent signals, deception markers, and synthetic voice flags before the payout authorizes. Traceable to the exact moment in the call.
per account takeover incident
SIM swap fraud and AI-cloned voice account takeovers are the fastest-growing telecom fraud vector.
Fraud probability scored live on every inbound call. AI-cloned voices and SIM-swap impersonation caught in 2.1 seconds.
Enterprise Ready
Built for Enterprise Scale and Compliance
Compatible with key technology partners:
Follows ISO 27001 security processes and HIPAA-compliant practices. Built to operate within GDPR, CCPA, and EU AI Act requirements so security teams say yes on day one.
Your conversations stay yours. Modulate never trains on your audio. You control retention and use.
Auditable by design. Every signal traces to the exact moment in the call, with built-in bias controls for high-stakes compliance review.
Trusted with 40M+ users and hundreds of millions of conversations across the world's largest voice platforms, and now ready for your contact center.
Stop chasing chargebacks. Start catching attacks.
Book a 20-minute walkthrough. We’ll run Velma against real voice fraud samples, or you can upload your own audio. See the flag, score, and decision in 2.1 seconds per call.