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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Voice Intelligence
for AI Agents
Align with brand guardrails.
Prevent hallucinations.
Keep the conversation human.
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Support AI Agents with Deep Voice Intelligence
Conversing with an AI Agent through voice is often extremely desirable - voice is more convenient, more dynamic, and more engaging than text chat. But most AI agents can't make use of this extra depth, or live up to it themselves, due to a focus on pure transcriptions without any emotive understanding. And worse, these agents frequently run into hallucinations, unanticipated comments, and worse.
These aren't just sources of frustration for users - they can result in unintended toxicity that violates brand guidelines, mistaken promises to customers that lead to real liability, or even fatal outcomes.
The solution is simple. To prevent misbehavior, watch for it, with a system with the skills and emotional sophistication to intervene.
These aren't just sources of frustration for users - they can result in unintended toxicity that violates brand guidelines, mistaken promises to customers that lead to real liability, or even fatal outcomes.
The solution is simple. To prevent misbehavior, watch for it, with a system with the skills and emotional sophistication to intervene.
Protecting 100 million users and counting
- Identify toxicity and brand violations
Stop misbehaving agents in real time with immediate detections of code of conduct violations - Understand emotion and nuance
ToxMod was born in gaming, and learned to tell apart acceptable banter from true harassment. That same expertise can help you recognize conversations where the human participants are truly having a bad time. - Pull in humans when you need
Recognize young or vulnerable users - or those simply fed up with an unhelpful agent - and loop in a trained human or a differently tuned model on the fly. - Stop user misbehavior
Some users like to poke at AI agents to see what they can do - recognize problematic behaviors like this and put a stop to them before they trigger unusual agent behaviors. - Intervene in real time
ToxMod escalates concerns on the fly, allowing for automated responses and working seamlessly at enterprise scale.
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Why Modulate for Your AI Agents?
- Real-Time Intelligence
Detect hallucinations, vulnerable or irate users, and other violations as conversations happen—not after. - Uplevel Your Agent's EQ
Feed your agent insights around the user's emotional state to help it better support their needs. - Compliance-First Design
Built with compliance in mind, including support for CCPA, GDPR, HIPAA, and internal auditing standards. Data is processed securely, and only relevant insights are surfaced. - Plug-and-Play Integration
Deploy easily into alongside any digital VoIP or AI Agent solution. - Work with AI Safety Experts
Modulate has been leveraging safe, transparent AI to augment safety and guarantee better outcomes for nearly a decade, and continues to push the cutting edge in bridging sophisticated intelligence with reliable outcomes. - Better Outcomes for You and Your Customers
Reduce liability, protect your users, and enhance the customer experience—all in one seamless layer of voice intelligence.
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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