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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Voice Intelligence
for Contact Centers
Empower Service Agents.
Protect Customers.
At Any Scale.
Call Moderation and Security Solutions for Contact Centers
Voice communication remains the heart of customer service—but it's also a growing entry point for fraud, harassment, and brand risk. Modulate’s voice intelligence products—VoiceVault and ToxMod—work together to detect abuse, deception, and emotional escalation in real time. Whether you're supporting global customers or managing sensitive service lines, we help your contact center respond faster, smarter, and safer.
Detect Abuse, Harms & Harassment
- Catch harassment, threats, and toxic behavior in live support calls before they escalate.
- Protect your customer service agents from verbal abuse and reduce burnout across your CX team.
- Instantly flag emotionally volatile conversations in real time for supervisor review or escalation.
- Use intelligent, real-time alerts to route sensitive interactions to the right agent or support tier.
- Maintain privacy-first voice moderation across 18 languages.
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Intercept Scammers and Fraudsters
- Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.
- Stop impersonation scams—where fraudsters pose as customers, managers, or agents—before sensitive information is shared.
- Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts.
- Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.
- Automatically log and summarize flagged calls for fraud teams and compliance audits.
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Why Modulate for Your Contact Center?
- Goes beyond post-call analysis with live, in-call detection of abuse and fraud.
- Seamlessly integrates with existing call platforms and QA systems.
- Built to process millions of simultaneous calls with minimal resource impact.
- Enhances both Trust & Safety and Customer Experience teams with actionable insight.
- Enables proactive protection without adding friction to legitimate interactions.
- Reduces legal and reputational risk—while elevating agent morale and retention.
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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