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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Voice Intelligence
for Gig & Last-Mile Delivery
Uncover warning signs.
Take proactive action.
Protect drivers & couriers.
Real-time Phone Call Moderation
Built on Modulate’s Voice Intelligence Model, both ToxMod and VoiceVault are your frontline solutions for moderating conversations in real-time, promoting a healthier workplace, improving customer experience, and combatting fraud.
From last-mile delivery and rideshare apps to food & beverage delivery and meetup platforms, our solutions improve both safety and experience through proactive detection of threatening behavior happening in phone calls so you can cancel orders before drivers meet customers face-to-face. Our technology adds another layer to your anti-fraud operations workflow by giving evidence of fraudulent orders or false-delivery claims.
From last-mile delivery and rideshare apps to food & beverage delivery and meetup platforms, our solutions improve both safety and experience through proactive detection of threatening behavior happening in phone calls so you can cancel orders before drivers meet customers face-to-face. Our technology adds another layer to your anti-fraud operations workflow by giving evidence of fraudulent orders or false-delivery claims.
The only proactive phone and voice chat safety tool
- Identify and address up to 100x more nefarious behavior before it leaves the phone call and reaches physical interaction
- Protect drivers, couriers, and customers from threats and harassment
- Prioritize the worst harms from escalating
- Autonomously cancel orders when you detect bad behavior
- Enable full coverage visibility across all phone calls, while remaining cost-efficient
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Why Modulate for Your Delivery Platform?
- Real-Time Intelligence
Detect fraud, impersonation, emotional stress, and aggressive behavior as conversations happen—not after. - Tailored for Delivery & Last-mile Use Cases
Trained on real delivery use case data, VoiceVault and ToxMod are designed to support delivery and operations-specific workflows with low friction and high accuracy. - Privacy-First Design
Built with compliance in mind, including support for CCPA, GDPR, HIPAA, and internal auditing standards. Data is processed securely, and only relevant insights are surfaced. - Plug-and-Play Integration
Deploy easily into your existing operations center tech stack (e.g., Twilio, NICE, Genesys) without disrupting workflows or requiring agent retraining. - Scalable Across Teams and Regions
Whether you’ve got a national or international customer-base, Modulate adapts to your scale and needs—with multilingual, multi-accent support. - Better Outcomes for You and Your Customers
Reduce fraud losses, protect your staff, and enhance the customer experience—all in one seamless layer of voice intelligence.
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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Contact Us to Learn More
