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Voice intelligence for insurance & banking.

Real-time insights into fraud, dissatisfaction, and policy violations.

Financial institutes constantly walk a tightrope: delivering a frictionless and pleasant customer experience must always be balanced with security and fraud prevention. At the same time, regulatory fines are escalating, greater scrutiny over use of AI and potential bias requires a new compliance playbook, and customer expectations are only growing.

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See what Modulate can do

You need to know what's happening in your conversations - and you need those insights to be accurate, fast, cost-effective, and most of all, auditable and transparent so you can trust them and know you're staying compliant.

Catch Fraudsters Frictionlessly

Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud, without adding complexity to the customer experience.

Use industry-leading deepfake detection to alert agents in real-time to risky calls

Deploy optional passive voice identification (no need for "my voice is my password") to add additional certainty you're speaking to your authentic customer

Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.

Get real-time alerts on suspicious speech patterns tied to account takeovers, or phishing attempts.

Correlate calls across your ecosystem to quickly catch coordinated attacks

Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.

Automatically log and summarize flagged calls for fraud teams and compliance audits.

Reduce False Claims and Policy Violations

Uplevel your agents by flagging policy mismatches or hidden cues requiring additional care.

Consistently assess and score each conversation to ensure agent adherence to policy, guardrail against AI agent misbehavior, and identify top performers

Immediately recognize vulnerable users, AI callers, and other callers requiring specialized care or unique call routing

Help agents course-correct by highlighting inconsistent claims, hidden frustrations, or cultural misunderstandings in real-time

Build empathy by providing AI agents with live-updated emotion and temperament context

Real-Time Agent Assistance

Support human or AI agents

Automated Escalations

Notify supervisors or reroute calls

Cross-Call Trend Analysis

Identify patterns across multiple calls

Post-Call Analysis

Investigate outcomes and generate reports

Why Modulate?

Uncontested Voice Intelligence, powered by Velma

Modulate's platform builds on years of experience processing hundreds of millions of complex audio conversations - the culmination of which is our unique analysis engine, Velma. Velma is the world's first voice-native Ensemble Listening Model (ELM), designed to understand how something was said—not just what was said.

Velma consists of hundreds of component models, each focused on a specific aspect of speech or behavior, and orchestrated carefully to build up a complete understanding of any conversation.

Baked into an Enterprise Platform designed to Solve Real Problems

Despite our leading role in AI research, Modulate's core focus is delivering usable, practical tools for enterprise needs. That's why we're not just handing you an AI model, but an enterprise platform complete with expert support, compliant design for CCPA, GDPR, ISO 27001, HIPAA, and more, and integrations into telephony, CCaaS, VoIP, and other critical systems used by enterprises for calls today.

Velma's architecture ties into this mission as well. The unique ELM design allows Modulate to:

  • Fine-tune individual detectors without retraining a monolithic model

  • Provide transparent and clear audit trails explaining how we arrived at each decision

  • Adapt quickly as adversarial tactics evolve

  • Deliver consistent performance across languages, accents, and environments

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.

Insights that fit your workflow.

Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.

Dashboards and Review Console

Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.

APIs and Webhooks

Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.

Integrations

Deploy without ripping and replacing. Connect into the voice infrastructure you already use.

Compatible with

Ready to hear what voice intelligence can do?

See how Modulate can transform your fraud detection, compliance workflows, and customer experience.