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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Voice Intelligence
for Insurance & Banking
Account Takeover, Fraud, and the Real Cost of Detection Failure.
Call Moderation and Security Solutions for Contact Centers
Your bank or insurance company faces a converging crisis: account takeover fraud is surging, false claims are eating into profitability, and your current detection systems are failing to keep pace with increasingly sophisticated attackers. Meanwhile, regulatory fines are escalating, your compliance costs are climbing, and your best customers are losing faith in your ability to protect them.
The numbers tell the story. Account takeover fraud resulted in nearly $13 billion in losses in 2023, up from $11 billion in 2022. In 2024, account takeover fraud cost US adults approximately $15.6 billion, a 23% increase from the previous year. ATO incidents rose by 13% compared to 2023, while multi-accounting cases increased by 10% year-over-year. For insurance, the picture is similarly grim: In 2023, the total cost of insurance fraud (non-health insurance) in the U.S. was estimated to exceed $80 billion, or $8 million in fraud costs per $1 billion in Gross Written Premiums.These aren't theoretical risks. These are your bottom line, your compliance exposure, and your customer retention problem.
The numbers tell the story. Account takeover fraud resulted in nearly $13 billion in losses in 2023, up from $11 billion in 2022. In 2024, account takeover fraud cost US adults approximately $15.6 billion, a 23% increase from the previous year. ATO incidents rose by 13% compared to 2023, while multi-accounting cases increased by 10% year-over-year. For insurance, the picture is similarly grim: In 2023, the total cost of insurance fraud (non-health insurance) in the U.S. was estimated to exceed $80 billion, or $8 million in fraud costs per $1 billion in Gross Written Premiums.These aren't theoretical risks. These are your bottom line, your compliance exposure, and your customer retention problem.
Built for Insurance Teams
- Reduce False Claims
Identify staged, scripted, or coached claims calls. Plus, flag repeat fraud patterns across claimants. - Increase Support and Retention
Get immediate notifications when a customer call is going south while helping supervisors step in before churn happens. - Confirm Identity with Confidence
Passively confirm caller identity with voiceprints and instantly surface tension or inconsistencies during sensitive moments. - Easily Deploy with Privacy-safe & Agent-friendly Workflows
VoiceVault plugs into your existing call platforms and workflows. There’s no need to overhaul your systems or retrain your team. It works in the background, securely and continuously. - Turn Voice Data into Actionable Insights
Every call contains signals that matter. VoiceVault helps you find them and act on them — as it happens.
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Why Modulate for Your Insurance Company?
- Real-Time Intelligence
Detect fraud, impersonation, emotional stress, and aggressive behavior as conversations happen—not after. - Tailored for Insurance Use Cases
From first notice of loss (FNOL) to customer retention calls, VoiceVault and ToxMod are designed to support insurance-specific workflows with low friction and high accuracy. - Privacy-First Design
Built with compliance in mind, including support for CCPA, GDPR, HIPAA, and internal auditing standards. Data is processed securely, and only relevant insights are surfaced. - Plug-and-Play Integration
Deploy easily into your existing contact center tech stack (e.g., Twilio, NICE, Genesys) without disrupting workflows or requiring agent retraining. - Scalable Across Teams and Regions
Whether you’re a national carrier, a digital-first insurtech, or a global TPA, Modulate adapts to your scale and needs—with multilingual, multi-accent support. - Better Outcomes for You and Your Customers
Reduce fraud losses, protect your staff, and enhance the customer experience—all in one seamless layer of voice intelligence.
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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