.png)
The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Protect Against Fraud in Contact Centers
Empower Service Agents.
Protect Customers.
At Any Scale.
Call Moderation and Security Solutions for Contact Centers
Voice communication remains the heart of customer service—but it's also a growing entry point for fraud, harassment, and brand risk. Modulate’s voice intelligence platform detects abuse, deception, and emotional escalation in real time. Whether you're supporting global customers or managing sensitive service lines, we help your contact center respond faster, smarter, and safer.
Uplevel Human and AI Agents
Your brand is dependent on a consistent, high-quality experience with every interaction. Modulate helps you ensure and improve brand satisfaction.
- Immediately recognize vulnerable users, AI callers, and other callers requiring specialized care or unique call routing
- Help agents course-correct by highlighting cultural misunderstandings, hidden frustrations, or suspicious comments in real-time
- Build empathy by providing AI agents with live-updated emotion and temperament context
- Consistently assess and score each conversation to ensure agent adherence to policy, guardrail against AI agent misbehavior, and identify top performers
Reduce Agent Attrition
Customer support is a hard job - support your agents to ensure they’re operating sustainably and at their best.
- Automatically score abusive or aggressive calls, and automatically encourage breaks after brutal interactions without forcing agents to guess if they qualify
- Instantly flag emotionally volatile conversations in real time for supervisor review or escalation
- Use intelligent, real-time alerts to route sensitive interactions to the right agent or support tier
Intercept Scammers and Fraudsters
Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud
- Use industry-leading deepfake detection to alert agents in real-time to risky calls
- Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics
- Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts
- Correlate calls across your ecosystem to quickly catch coordinated attacks.
- Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done
- Automatically log and summarize flagged calls for fraud teams and compliance audits.
Learn More
Why Modulate for Your Contact Center?
- Goes beyond post-call analysis with live, in-call detection of abuse and fraud.
- Seamlessly integrates with existing call platforms and QA systems.
- Built to process millions of simultaneous calls with minimal resource impact.
- Enables proactive protection without adding friction to legitimate interactions.
- Reduces legal and reputational risk—while elevating agent morale and retention.
- Maintains privacy-first voice understanding across 18 languages.
bOOK A DEMO
USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
Safer calls. Better CX. In real time.
Schedule a demo today and see how we can enhance your CX operations.
