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Real-time voice intelligence for customer support.

Empower Service Agents. Protect Customers. At Any Scale.

Voice communication remains the heart of customer service—but it's also a growing entry point for fraud, harassment, and brand risk. Modulate's voice intelligence platform detects abuse, deception, and emotional escalation in real time. Whether you're supporting global customers or managing sensitive service lines, we help your contact center respond faster, smarter, and safer.

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See what Modulate can do

Uplevel Human and
AI Agents

Your brand is dependent on a consistent, high-quality experience with every interaction. Modulate helps you ensure and improve brand satisfaction.

Immediately recognize vulnerable users, AI callers, and other callers requiring specialized care or unique call routing

Help agents course-correct by highlighting cultural misunderstandings, hidden frustrations, or suspicious comments in real-time

Build empathy by providing AI agents with live-updated emotion and temperament context

Consistently assess and score each conversation to ensure agent adherence to policy, guardrail against AI agent misbehavior, and identify top performers

Reduce Agent Attrition

Customer support is a hard job - support your agents to ensure they're operating sustainably and at their best.

Automatically score abusive or aggressive calls, and automatically encourage breaks after brutal interactions without forcing agents to guess if they qualify

Instantly flag emotionally volatile conversations in real time for supervisor review or escalation.

Use intelligent, real-time alerts to route sensitive interactions to the right agent or support tier.

Intercept Scammers and Fraudsters

Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud.

Use industry-leading deepfake detection to alert agents in real-time to risky calls

Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.

Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts.

Correlate calls across your ecosystem to quickly catch coordinated attacks

Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.

Automatically log and summarize flagged calls for fraud teams and compliance audits.

By the Numbers

Goes beyond post-call analysis with live, voice-native detection of customer frustration, policy misalignment, abuse and fraud, and more.

Built to process millions of simultaneous calls, and to surface those few which most deserve deeper attention.

Seamlessly integrates with telephony, VoIP, CCaaS, and QA and ticketing platforms.

Enables proactive protection without adding friction to legitimate interactions.

Reduces legal and reputational risk—while elevating agent morale and retention.

Maintains privacy-first voice understanding across 18 languages.

Accuracy Without Multi-Week Tuning

Gets accuracy right from the start. No need for weeks of tuning to get reliable results. Built on 500 million+ hours of real-world conversations, it just works.

Costs 90% Less with Simple Pricing

Save up to 90% over competitors. Simple usage-based pricing and 1,500 hours+ in free credits. You’ll know exactly what you’re paying for – no tricky conversions or unexpected fees.

Clean Output for Downstream AI

Engineered to provide better output for your downstream AI tools. By focusing on natural speech and not just clean text, you can expect better summaries, analytics, and more.

Stable Performance Across Long Conversations

Handles long conversations like meetings or conversations with multiple speakers without compromising accuracy.

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.

Insights that fit your workflow.

Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.

Dashboards and Review Console

Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.

APIs and Webhooks

Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.

Integrations

Deploy without ripping and replacing. Connect into the voice infrastructure you already use.

Compatible with

Ready to hear what voice intelligence can do?

See how Modulate can transform your fraud detection, compliance workflows, and customer experience.