Real-time voice intelligence for customer support.

Empower Service Agents. Protect Customers. At Any Scale.

Voice communication remains the heart of customer service—but it's also a growing entry point for fraud, harassment, and brand risk. Modulate's voice intelligence platform detects abuse, deception, and emotional escalation in real time. Whether you're supporting global customers or managing sensitive service lines, we help your contact center respond faster, smarter, and safer.

Get a demo

See what Modulate can do

Uplevel Human and
AI Agents

Your brand is dependent on a consistent, high-quality experience with every interaction. Modulate helps you ensure and improve brand satisfaction.

Immediately recognize vulnerable users, AI callers, and other callers requiring specialized care or unique call routing

Help agents course-correct by highlighting cultural misunderstandings, hidden frustrations, or suspicious comments in real-time

Build empathy by providing AI agents with live-updated emotion and temperament context

Consistently assess and score each conversation to ensure agent adherence to policy, guardrail against AI agent misbehavior, and identify top performers

Reduce Agent Attrition

Customer support is a hard job - support your agents to ensure they're operating sustainably and at their best.

Automatically score abusive or aggressive calls, and automatically encourage breaks after brutal interactions without forcing agents to guess if they qualify

Instantly flag emotionally volatile conversations in real time for supervisor review or escalation.

Use intelligent, real-time alerts to route sensitive interactions to the right agent or support tier.

Intercept Scammers and Fraudsters

Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud.

Use industry-leading deepfake detection to alert agents in real-time to risky calls

Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.

Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts.

Correlate calls across your ecosystem to quickly catch coordinated attacks

Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.

Automatically log and summarize flagged calls for fraud teams and compliance audits.

By the Numbers

Goes beyond post-call analysis with live, voice-native detection of customer frustration, policy misalignment, abuse and fraud, and more.

Built to process millions of simultaneous calls, and to surface those few which most deserve deeper attention.

Seamlessly integrates with telephony, VoIP, CCaaS, and QA and ticketing platforms.

Enables proactive protection without adding friction to legitimate interactions.

Reduces legal and reputational risk—while elevating agent morale and retention.

Maintains privacy-first voice understanding across 18 languages.

Real-Time Agent Assistance

Support human or AI agents

Automated Escalations

Notify supervisors or reroute calls

Cross-Call Trend Analysis

Identify patterns across multiple calls

Post-Call Analysis

Investigate outcomes and generate reports

Why Modulate?

Uncontested Voice Intelligence, powered by Velma

Modulate's platform builds on years of experience processing hundreds of millions of complex audio conversations - the culmination of which is our unique analysis engine, Velma. Velma is the world's first voice-native Ensemble Listening Model (ELM), designed to understand how something was said—not just what was said.

Velma consists of hundreds of component models, each focused on a specific aspect of speech or behavior, and orchestrated carefully to build up a complete understanding of any conversation.

Baked into an Enterprise Platform designed to Solve Real Problems

Despite our leading role in AI research, Modulate's core focus is delivering usable, practical tools for enterprise needs. That's why we're not just handing you an AI model, but an enterprise platform complete with expert support, compliant design for CCPA, GDPR, ISO 27001, HIPAA, and more, and integrations into telephony, CCaaS, VoIP, and other critical systems used by enterprises for calls today.

Velma's architecture ties into this mission as well. The unique ELM design allows Modulate to:

Fine-tune individual detectors without retraining a monolithic model
Provide transparent and clear audit trails explaining how we arrived at each decision
Adapt quickly as adversarial tactics evolve
Deliver consistent performance across languages, accents, and environments

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.