Voice intelligence for user safety.
Protect users in real time—without silencing conversation
Bullying, hate speech, and more severe harms like grooming rarely occur all at once. An honestly frustrated player might have an outburst or two, but the insidious ones who are *trying* to cause harm escalate slowly through tone, pacing, pressure, and emotional shifts that unfold during conversation. Most safety systems were built for text or after-the-fact review. They struggle to keep up with live voice interactions where intent, power dynamics, and emotional escalation matter most, and subtle audio cues tell the difference between welcome banter and hurtful insults. Modulate helps platforms understand what's happening in conversations as they play out—so you can protect users early, fairly, and at scale.
Why voice is critical to user safety
Two conversations with identical words can carry completely different meanings depending on tone, sarcasm, interruption, or emotional escalation. The real clues lie in the audio, such as:
Playful vs. hostile tone
Long, shocked pauses vs. natural replies
Wavering emotion or quiet defeat
Voices themselves, revealing the vulnerability of a younger user or implying gender in a way that reframes a comment
Text-only systems miss these signals. Modulate listens for them directly, and reinterprets each word in the context of how it was intended - and how others respond.
Built for diverse user environments
Modulate supports user safety across a wide range of voice-enabled platforms:
Social and community platforms
Protect users in live rooms, group chats, and social audio spaces.
AI companions or chat apps
Recognize vulnerable users requiring extra care, and guardrail generative AI systems against hallucinating harms or missing cues that a user needs real help.
Marketplaces and peer-to-peer services
Detect coercion, intimidation, or abuse during voice interactions between users.
Consumer communication platforms
Monitor voice interactions where trust, consent, and emotional safety matter.
Emerging voice-first experiences
Support safety in new formats where traditional moderation models fall short.
Why real-time safety matters
User safety interventions lose effectiveness the longer they wait. Post-hoc moderation may document harm—but it rarely prevents it.
Earlier detection of risk
Fairer, context-aware enforcement
Reduced reliance on user reporting
More consistent outcomes at scale
Safety becomes proactive, not reactive.
Real-Time Agent Assistance
Support human or AI agents
Automated Escalations
Notify supervisors or reroute calls
Cross-Call Trend Analysis
Identify patterns across multiple calls
Post-Call Analysis
Investigate outcomes and generate reports
Why Modulate?
Uncontested Voice Intelligence, powered by Velma
Modulate's platform builds on years of experience processing hundreds of millions of complex audio conversations - the culmination of which is our unique analysis engine, Velma. Velma is the world's first voice-native Ensemble Listening Model (ELM), designed to understand how something was said—not just what was said.
Velma consists of hundreds of component models, each focused on a specific aspect of speech or behavior, and orchestrated carefully to build up a complete understanding of any conversation.
Baked into an Enterprise Platform designed to Solve Real Problems
Despite our leading role in AI research, Modulate's core focus is delivering usable, practical tools for enterprise needs. That's why we're not just handing you an AI model, but an enterprise platform complete with expert support, compliant design for CCPA, GDPR, ISO 27001, HIPAA, and more, and integrations into telephony, CCaaS, VoIP, and other critical systems used by enterprises for calls today.
Velma's architecture ties into this mission as well. The unique ELM design allows Modulate to:
Fine-tune individual detectors without retraining a monolithic model
Provide transparent and clear audit trails explaining how we arrived at each decision
Adapt quickly as adversarial tactics evolve
Deliver consistent performance across languages, accents, and environments
Insights that fit your workflow.
Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.
Dashboards and Review Console
Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.
APIs and Webhooks
Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.
Integrations
Deploy without ripping and replacing. Connect into the voice infrastructure you already use.
Keep voice social—and users safe
Voice brings people together. With Modulate, you can preserve open conversation while protecting your users from harm as it happens. Talk to our team today.