Real-time voice intelligence for IT & help desk.
Reinforce security. Simplify the user experience. At any scale.
Enterprise help desks are one of the most targeted and least protected surfaces in cybersecurity. Social engineering, vishing, and pretexting attacks increasingly focus on IT support teams to gain unauthorized access—often without triggering any traditional security controls. Modulate brings real-time voice intelligence to help desk conversations, detecting social engineering as it happens so organizations can stop breaches before they begin.
Intercept Scammers and Fraudsters
Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud.
Use industry-leading deepfake detection to alert agents in real-time to risky calls, especially those imitating your real employees
Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.
Correlate calls across your ecosystem to quickly catch coordinated attacks
Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts.
Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.
Automatically log and summarize flagged calls for fraud teams and compliance audits.
Reduce User Friction and Policy Violations
Your security is dependent on strict adherence to policy - but your users just want their answers and get frustrated jumping through hoops. Modulate improves both dimensions together, instead of forcing a tradeoff.
Continuously assess and score each conversation to ensure agent adherence to policy and guardrail against AI agent misbehavior. Agents will thank you for taking the burden of impossible judgements off their shoulders!
Identify top performers (and those who are struggling) with targeted insights about their behavior for use in training your team.
Immediately recognize and reroute AI callers to minimize overhead
Help agents course-correct by highlighting cultural misunderstandings, hidden frustrations, or suspicious comments in real-time
Build empathy by providing AI agents with live-updated emotion and temperament context
Real-Time Agent Assistance
Support human or AI agents
Automated Escalations
Notify supervisors or reroute calls
Cross-Call Trend Analysis
Identify patterns across multiple calls
Post-Call Analysis
Investigate outcomes and generate reports
Why Modulate?
Uncontested Voice Intelligence, powered by Velma
Modulate's platform builds on years of experience processing hundreds of millions of complex audio conversations - the culmination of which is our unique analysis engine, Velma. Velma is the world's first voice-native Ensemble Listening Model (ELM), designed to understand how something was said—not just what was said.
Velma consists of hundreds of component models, each focused on a specific aspect of speech or behavior, and orchestrated carefully to build up a complete understanding of any conversation.
Baked into an Enterprise Platform designed to Solve Real Problems
Despite our leading role in AI research, Modulate's core focus is delivering usable, practical tools for enterprise needs. That's why we're not just handing you an AI model, but an enterprise platform complete with expert support, compliant design for CCPA, GDPR, ISO 27001, HIPAA, and more, and integrations into telephony, CCaaS, VoIP, and other critical systems used by enterprises for calls today.
Velma's architecture ties into this mission as well. The unique ELM design allows Modulate to:
Fine-tune individual detectors without retraining a monolithic model
Provide transparent and clear audit trails explaining how we arrived at each decision
Adapt quickly as adversarial tactics evolve
Deliver consistent performance across languages, accents, and environments
Insights that fit your workflow.
Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.
Dashboards and Review Console
Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.
APIs and Webhooks
Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.
Integrations
Deploy without ripping and replacing. Connect into the voice infrastructure you already use.
Secure your help desk in real time
Stop social engineering and vishing attacks while the conversation is still happening—before they turn into account compromise or a breach. See how Modulate reinforces your help desk security without adding friction for your agents or employees—request a demo below.