Real-time voice intelligence for IT & help desk.

Reinforce security. Simplify the user experience. At any scale.

Enterprise help desks are one of the most targeted and least protected surfaces in cybersecurity. Social engineering, vishing, and pretexting attacks increasingly focus on IT support teams to gain unauthorized access—often without triggering any traditional security controls. Modulate brings real-time voice intelligence to help desk conversations, detecting social engineering as it happens so organizations can stop breaches before they begin.

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See what Modulate can do

Intercept Scammers and Fraudsters

Protect your end users and bottom line by spotting hidden indicators of deepfakes and fraud.

Use industry-leading deepfake detection to alert agents in real-time to risky calls, especially those imitating your real employees

Identify social engineering attempts by detecting urgency cues, coercive tone, and manipulation tactics.

Correlate calls across your ecosystem to quickly catch coordinated attacks

Get real-time alerts on suspicious speech patterns tied to refund abuse, account takeovers, or phishing attempts.

Protect customer trust and prevent financial loss by intervening during the conversation—not after the damage is done.

Automatically log and summarize flagged calls for fraud teams and compliance audits.

Reduce User Friction and Policy Violations

Your security is dependent on strict adherence to policy - but your users just want their answers and get frustrated jumping through hoops. Modulate improves both dimensions together, instead of forcing a tradeoff.

Continuously assess and score each conversation to ensure agent adherence to policy and guardrail against AI agent misbehavior. Agents will thank you for taking the burden of impossible judgements off their shoulders!

Identify top performers (and those who are struggling) with targeted insights about their behavior for use in training your team.

Immediately recognize and reroute AI callers to minimize overhead

Help agents course-correct by highlighting cultural misunderstandings, hidden frustrations, or suspicious comments in real-time

Build empathy by providing AI agents with live-updated emotion and temperament context

Accuracy Without Multi-Week Tuning

Gets accuracy right from the start. No need for weeks of tuning to get reliable results. Built on 500 million+ hours of real-world conversations, it just works.

Costs 90% Less with Simple Pricing

Save up to 90% over competitors. Simple usage-based pricing and 1,500 hours+ in free credits. You’ll know exactly what you’re paying for – no tricky conversions or unexpected fees.

Clean Output for Downstream AI

Engineered to provide better output for your downstream AI tools. By focusing on natural speech and not just clean text, you can expect better summaries, analytics, and more.

Stable Performance Across Long Conversations

Handles long conversations like meetings or conversations with multiple speakers without compromising accuracy.

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.

Insights that fit your workflow.

Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.

Dashboards and Review Console

Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.

APIs and Webhooks

Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.

Integrations

Deploy without ripping and replacing. Connect into the voice infrastructure you already use.

Compatible with

Secure your help desk in real time

Stop social engineering and vishing attacks while the conversation is still happening—before they turn into account compromise or a breach. See how Modulate reinforces your help desk security without adding friction for your agents or employees—request a demo below.