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The Modulate Blog

Insights and perspectives from Modulate's team of voice intelligence experts.
AI Agents Are Calling. Modulate Makes Routing Them Easy.
Carter Huffman
October 15, 2026
Short Description
AI Agents Are Calling. Modulate Makes Routing Them Easy.
Carter Huffman
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Analyst reviewing charts and performance trends on large call center analytics dashboards.
50+ Best Call Center Analytics Dashboards for 2026
October 15, 2026
Analyst reviewing charts and performance trends on large call center analytics dashboards.
Short Description
50+ Best Call Center Analytics Dashboards for 2026
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Is Deepgram Worth It? What the Base Price Doesn’t Tell You
Parker Ennis
October 15, 2026
Short Description
Is Deepgram Worth It? What the Base Price Doesn’t Tell You
Parker Ennis
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Best Sentiment Analysis Software: 11 Sentiment Analysis Tools Compared
October 5, 2026
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Best Sentiment Analysis Software: 11 Sentiment Analysis Tools Compared
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Call center agents using voice analytics software.
Best Voice Analytics Software: 10 Leading Voice Analytics Platforms Compared
October 2, 2026
Call center agents using voice analytics software.
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Best Voice Analytics Software: 10 Leading Voice Analytics Platforms Compared
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AI-powered transcription concept with microphone, headset, speech and translation icons representing speech-to-text technology.
Best AI-Powered Transcription Services: 12 Leading Services Compared
October 1, 2026
AI-powered transcription concept with microphone, headset, speech and translation icons representing speech-to-text technology.
Short Description
Best AI-Powered Transcription Services: 12 Leading Services Compared
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Call center agent using software with speech to text models for transcription.
Best Speech to Text Models in 2026: 10 Leading Models Compared
September 30, 2026
Call center agent using software with speech to text models for transcription.
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Best Speech to Text Models in 2026: 10 Leading Models Compared
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Call center agent using call center voice analytics software.
Call Center Voice Analytics: What It Measures and Why Audio Beats the Transcript
September 29, 2026
Call center agent using call center voice analytics software.
Short Description
Call Center Voice Analytics: What It Measures and Why Audio Beats the Transcript
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We Started by Asking What Machines Could Hear. Now We're Building What Comes Next.
Carter Huffman
Mike Pappas
September 28, 2026
Short Description
We Started by Asking What Machines Could Hear. Now We're Building What Comes Next.
Carter Huffman
Mike Pappas
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Call center team reviewing call center templates.
13 Call Center Templates to Run a Tighter Operation
September 28, 2026
Call center team reviewing call center templates.
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13 Call Center Templates to Run a Tighter Operation
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10 AI Monitoring Templates for Smarter AI Oversight
September 25, 2026
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10 AI Monitoring Templates for Smarter AI Oversight
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Call center agents working in a call center.
What Is a Call Center? Types, Metrics and How They Work
September 24, 2026
Call center agents working in a call center.
Short Description
What Is a Call Center? Types, Metrics and How They Work
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Audio Event Detection Now Available via Modulate API
Parker Ennis
September 18, 2026
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Audio Event Detection Now Available via Modulate API
Parker Ennis
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Modulate ML Team Announces New Public Entity Transcription Benchmark
Parker Ennis
September 10, 2026
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Modulate ML Team Announces New Public Entity Transcription Benchmark
Parker Ennis
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AI Monitoring in Healthcare: Why Voice Intelligence Matters More Than Ever
July 30, 2026
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AI Monitoring in Healthcare: Why Voice Intelligence Matters More Than Ever
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40+ Call Center Statistics for 2026: AI, CX & Performance
July 29, 2026
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40+ Call Center Statistics for 2026: AI, CX & Performance
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AI Monitoring Statistics: Customer Service, Voice AI, and Guardrails by the Numbers
July 27, 2026
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AI Monitoring Statistics: Customer Service, Voice AI, and Guardrails by the Numbers
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Fraud Got Smarter. So Did Detection: AI Fraud Detection Trends for 2026
July 24, 2026
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Fraud Got Smarter. So Did Detection: AI Fraud Detection Trends for 2026
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