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The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Stop Turnover at the Source
Empower Service Representatives.
Protect Customers.
At Any Scale.
Detect harassment, burnout, and toxicity in real time.
Voice communication remains the heart of customer service, but it's also a growing entry point for harassment leading to employee attrition. Modulate’s Voice Intelligence Platform detects abuse, deception, and emotional escalation in real time. Whether you're supporting global customers or managing sensitive service lines, we help your contact center respond faster, smarter, and safer.
Detect Abuse, Harms & Harassment
- Toxic behavior detection (harassment, hate speech, threats, bullying)
- Positive behavior identification (coaching, encouragement)
- Community health metrics and trending
- Automated enforcement with human-in-the-loop review
- Multi-language support
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Why Modulate?
- We go beyond post-call analysis with live, in-call detection of abuse and fraud.
- The Modulate Platform integrates with existing call platforms and QA systems.
- Built to process millions of simultaneous calls with minimal resource impact.
- Enhances both Trust & Safety and Customer Experience teams with actionable insight.
- Enables proactive protection without adding friction to legitimate interactions.
- Reduces legal and reputational risk—while elevating agent morale and retention.
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USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
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Contact Us to Learn More
