Fraud Has a Voice (And It's Changing Fast)
Real-time voice insights tounderstand sentiment & emotion.
Modulate proactively detects key behaviors to help customers manage risk and improve experiences for their employees and users alike.
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Over 250 million hours of voice analyzed to date
Proud Partners:
Modulate turns voice conversations into real-time intelligence that prevents fraud, protects communities, and improves customer experience.
The Modulate platform ingests live and recorded audio, decodes multi-dimensional signals (content, intent, emotion, and behavior), and delivers actionable alerts, APIs, and dashboards so teams can stop threats while conversations are still live.
Built purpose-built for voice and trained on hundreds of millions of hours of real-world audio, the platform detects deception, toxic behavior, synthetic voices, and escalations faster and more accurately than text-first approaches.
Built for Voice
Not a text model bolted on: we analyze tone, stress, overlap, and real-world noise.
Scalable & Secure
Scalable ingestion, enterprise integrations, and compliance for production deployments.
Immediate
Alerts, webhooks, and supervisor escalation the instant we detect fraud, abuse, harassment, or a customer escalation.
One platform, multiple solutions
Modulate's voice intelligence platform is configured into packaged solutions for fraud, trust & safety, and customer experience.
Fraud Prevention
We stop voice-based fraud before transactions complete.
Real-time synthetic voice detection, social-engineering pattern recognition, and account-takeover signals so you prevent loss, not just investigate it.
Trust & Safety
Protect communities from harassment and abuse at scale. Real-time toxic behavior detection, grooming and exploitation indicators, and automated enforcement with human-in-the-loop review.
Customer Experience
Detect escalations and coach agents in real time.
Real-time sentiment, escalation risk, and automated quality assurance to reduce churn, delight your customers, and drastically improve CSAT.
Modulate helps you navigate regulations and compliance
Now more than ever, digital platforms need to pay close attention to current and upcoming online safety regulations to ensure they can become (or remain) compliant. We can help.
- Code of Conduct audits & expert guidance on community policies
- User report correlation and enhancement
- Transparency reporting under the EU AI Act, Digital Services Act, and more
- Userbase behavior insights and risk assessments
- Compliance with privacy regulations like COPPA or PCI-DSS
- Internal risk assessments and security posture
More about modulate & compliance
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Working Alongside
Awards and Certifications
Modulate values user privacy and protection above all else
Protecting users isn't optional; but neither is protecting their privacy. Modulate does both, keeping you compliant with regulations like GDPR and COPPA while also fulfilling your duty of care around protecting vulnerable users.
Data & Privacy
ISO 27001 certified
Strict data deletion policies
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