The voices that stay with you
What AI is revealing about fraud, emotion and risk in customer conversations — featuring Jane Frankland, Mike Pappas, and host Russ Powell.
How AI Voice Cloning Is Rewriting Risk"
In this episode, we unpack the new reality of voice interactions where deepfake callers sound indistinguishable from real customers, aggression is rising across service environments, and teams are carrying more emotional weight than ever before.
Whether you're in voice operations in Insurance, Retail, Call Centres or more, this episode offers essential insights into how voice channels are evolving and why companies can no longer afford to listen passively.
We explore real cases from the frontlines, dissect the psychological toll on agents, and reveal how voice intelligence is becoming the new standard for enterprise protection.
increase in fraud attempts flagged
faster detection of emotional risk
of voice data goes unreviewed
"We're entering a new era of fraud where voice cloning, emotional manipulation, and real-time risk signals change everything. This episode breaks down what teams must prepare for."
— Jane Frankland, Mike Pappas & Russ Powell
Why this episode matters for your team
Voice intelligence is transforming how organizations protect their customers, employees, and bottom line.
Identify synthetic voices and deepfake attempts in real-time, protecting your organization from sophisticated fraud schemes.
Understand the subtle cues in voice that indicate frustration, deception, or escalating aggression before they become problems.
Support your agents with AI-powered alerts and guidance, reducing emotional load and improving job satisfaction.
Automatically flag conversations that may indicate regulatory risk, ensuring nothing critical slips through the cracks.
Discover more conversations that decode modern voice behavior and frontline challenges.
Our team will review submissions and answer the most important ones in the next episode.
In this episode, we unpack the new reality of voice interactions where deepfake callers sound indistinguishable from real customers, aggression is rising across service environments, and teams are carrying more emotional weight than ever before.
Fill out the form to submit your topic, scenario, challenge, or question. Our team will review submissions and feature the most important ones in the next episode.
— The Modulate Team