.png)
The Hidden Threat of Voice: Why Phone Scams Are Costing Consumers More Than Ever
Customer Satisfaction
You’re hearing from only 15% of your customers.
And missing what matters most.
Customers are telling you how they feel — you just can’t hear it yet.
Most customer satisfaction programs rely on surveys — NPS, CSAT, feedback forms. But by the time the results arrive, it’s too late.
Frustrated customers have already left. Detractors have already shared their story. Promoters have gone unrecognized. With customer survey response rates as low as 5–15%, you’re only hearing from a fraction of your customers. The rest? Invisible.
Frustrated customers have already left. Detractors have already shared their story. Promoters have gone unrecognized. With customer survey response rates as low as 5–15%, you’re only hearing from a fraction of your customers. The rest? Invisible.
Real-Time Sentiment, Real-Time Action
- Understand exactly how customers feel as they speak.
- Capture sentiment from every customer voice interaction, not just the 5–15% who answer surveys.
- Trigger live alerts when customer sentiment shifts mid-call.
- Map sentiment shifts to specific conversation moments (pricing discussion, hold time, problem resolution)
- Track how each agent influences customer sentiment throughout calls
Learn More
Why Modulate?
- Goes beyond post-call satisfaction surveys with live, in-call detection and analysis.
- Seamlessly integrates with existing call platforms and QA systems.
- Built to process millions of simultaneous calls with minimal resource impact.
- Enhances both Trust & Safety and Customer Experience teams with actionable insight.
- Enables proactive actioning without adding friction when customer sentiment shifts mid-call.
- Reduces reputation risk.
bOOK A DEMO
USERS PROTeCTED
120 million
Hours of voice chat moderated
15 million
Moderator Actions Taken
10 million
Use cases
Banking
Safeguard customer accounts and transactions with real-time voice analysis, recognizing clients who have been scammed or abused as well as actual fraudsters to help you prevent financial loss for your most vulnerable customers.
Insurance and Credit Card Providers
Recognize fraudulent insurance claims or attempts to cancel valid charges by recognizing the inconsistent stories, deceptive intent, and other indicators of fraud.
Gig Economy
Safeguard your platform, workers, and users from abuse, including identity theft and fraudulent transactions. VoiceVault's real-time analysis detects social engineering attempts during customer support calls or in-app voice communications, maintaining trust and security in the platform.
Freight and Logistics
Protect against high-value fraud attempts, including account takeovers and social engineering tactics used to obtain sensitive pickup information.
Let’s Chat
Contact Us to Learn More
