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Real-time voice intelligence for AI accountability
Voice is where AI agents meet the real world — and where fraud, hallucination, and brand risk slip through. Come see Velma, our voice-native model, catch what transcripts miss.
Uplevel human and AI agents
Score every conversation in real time, flag SOPs going off-script, and reroute callers before a bad interaction becomes a bad review.
Intercept scammers and fraudsters
Industry-leading deepfake detection catches social engineering as it happens — urgency cues, coercive tone, manipulation tactics — so you intervene mid-call, not after the damage's done.
Reduce agent attrition
Score abusive calls automatically, flag emotionally volatile conversations for review, and route the worst ones to the right support tier before burnout sets in.
Keep your AI voice agents on script
AI agents get pushed off-script constantly — sarcasm, provocation, jailbreak attempts. Velma monitors every turn in real time, flagging hallucinations and policy drift before they escalate. Customize guardrails in minutes.
Come find us at Booth #940
We'll have team members on the floor throughout the expo. Stop by for a live demo or book a dedicated 20-minute slot below.
Carter Huffman
CTO
Don Terry
SVP of Revenue
Nathan Crafts
VP of Sales
Brandon Wilson
Senior Account Executive
Mark Frumkin
Vice President, Customer Success & Data
Caitlin Stuewe
Events Marketing Manager
Why Velma
Go beyond transcripts and post-call analysis
Live, voice-native intelligence designed to surface the audio signals that most deserve attention — helping you detect customer frustration, policy misalignment, abuse, and fraud in real time.
500M+
Hours of real-world conversations trained on
90%
Cost savings vs. competitors
#1
Ranked for conversation understanding
40M+
Business problems detected
Emotion & Behavior Detection. Understand how customers and agents are feeling throughout a conversation, natively from audio, not inferred from word choice. Define your own tracked behaviors to match your specific business needs.
Stable performance across long conversations. Handles meetings and multi-speaker calls without compromising accuracy.
Enables proactive protection. Reduces legal and reputational risk while elevating agent morale and retention — without adding friction to legitimate interactions.
Privacy by design. Securely stored hundreds of millions of sensitive conversations for highly regulated customers — without any breaches in nearly a decade.
Conversation Intelligence. Automatically categorize conversation types, identify participant roles, and summarize topics and sentiment at the end of each session.
seamlessly integrate with telephony, voIP, ccaas, and other key contact center platforms
Book a meeting at Ai4
20-minute conversations. We'll show you a live Velma demo tailored to your contact center environment.
