Stay on policy with real-time coaching and guardrails

Voice intelligence for policy enforcement and monitoring

Your SOPs face a dilemma

Your standard operating procedures (SOPs) are meant to ensure every customer has a good experience, with a clear + consistent brand voice, while preventing churn or fraud.

But when your agents are on a live call, and under pressure to respond quickly, their recollection of those SOPs can fade or distort. It’s not their fault - it’s simply too much to track every aspect of the policy while focusing on the customer’s live reactions and needs.

Velma improves those calls by shouldering the burden of tracking each policy.

Customize Velma in minutes with your standard operating procedures, code of conduct, and any other guardrails. Connect it to your CCaaS or ticketing system to provide real-time agent assistance. And it will not only alert your agents regarding policy requirements or misses on their calls - but can escalate in real-time to your supervising team if a call truly begins to go off the rails.

Built for real-world AI deployments

Modulate supports policy enforcement across high-risk, high-visibility environments:

Contact centers & support teams

Ensure agents remain professional, compliant, and within brand voice—even under stress or provocation.

Customer-facing roles

Prevent inappropriate conversations and reinforce best practices for managing more emotional callers

IT and help desk

Reiterate guardrails to ensure all requests are processed safely and securely

Regulated industries

Support compliance requirements by enforcing consistent conversational behavior and producing reviewable evidence.

Accuracy Without Multi-Week Tuning

Gets accuracy right from the start. No need for weeks of tuning to get reliable results. Built on 500 million+ hours of real-world conversations, it just works.

Costs 90% Less with Simple Pricing

Save up to 90% over competitors. Simple usage-based pricing. You’ll know exactly what you’re paying for – no tricky conversions or unexpected fees.

Workflow Integrations in Minutes

Velma seamlessly integrates with your audio channels, CCaaS, and ticketing system to intake calls and provide real-time alerts back

Stable Performance Across Long Conversations

Handles long conversations like meetings or conversations with multiple speakers without compromising accuracy.

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.

Insights that fit your workflow.

Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.

Dashboards and Review Console

Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.

APIs and Webhooks

Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.

Integrations

Deploy without ripping and replacing. Connect into the voice infrastructure you already use.

Compatible with

Make sure your SOPs are truly standard

With Velma, you gain real-time, voice-native guardrails that keep your agents following those policies - and surface directly to you when they don’t.