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Optimize training. Elevate top performers. Reduce attrition.

Voice intelligence for contact center workforce management

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See what Modulate can do

Understand agent performance live

With hundreds of agents taking new calls every few minutes, it can be impossible to track who is succeeding, who is struggling, and who needs support.

Velma gives you a real-time window into the activity across your contact center, providing contextual insights to help you take immediate action.

An agent keeps forgetting your SOPs? Velma can catch the misses as they occur and provide real-time assistance to keep them on track.

A top performer going underappreciated? Velma will recognize their higher customer satisfaction and help you identify their key habits your other agents should learn from.

A rude customer harassing one of your agents? Velma will surface the issue to your management, accelerating escalation where needed and providing an opportunity to let the impacted agent recover before they return to the phone lines.

Built for contact centers and people-first teams

Velma is especially valuable in high-stress, high-turnover environments where voice is constant.

Contact centers & support teams

Detect the brutal calls that damage wellbeing, and the confusion that degrades agent performance and engagement.

Customer-facing roles

Monitor voice trends across sales and customer success calls to identify emerging wellbeing and retention risks.

IT and help desk

Expose which agents are struggling both in performance and due to mistreatment by callers with unreasonable demands.

Why self-reporting support breaks down

Most contact centers already have policies designed to support agents - standard operating procedures to follow, additional training on tricky topics, even extra recovery time after abusive calls.

The policies aren’t the problem. The problem is that you don’t have the visibility you need to enforce them.
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When agents are asked to decide whether a call was “bad enough”, or whether they need more training, it’s difficult to respond honestly. Fear of “outing” themselves as an underperformer or weak-stomached can drive agents to continue on even when they know they need help. Over time, that hesitation compounds into burnout and attrition.

‍Modulate removes that burden from the agent.

‍By providing objective insight into each call, Modulate applies support policies consistently and without stigma. Recovery time, coaching, or follow-up support can be triggered automatically—without agents needing to self-advocate in moments of stress.That same clarity also helps identify where agents are struggling due to process or tooling, enabling earlier, more constructive intervention through training or smarter call routing.

‍The outcome isn't just tighter monitoring—it's psychological safety. Agents know support is fair, predictable, and grounded in shared understanding, making it far more likely they recover, improve, and stay.

Accuracy Without Multi-Week Tuning

Gets accuracy right from the start. No need for weeks of tuning to get reliable results. Built on 500 million+ hours of real-world conversations, it just works.

Costs 90% Less with Simple Pricing

Save up to 90% over competitors. Simple usage-based pricing. You’ll know exactly what you’re paying for – no tricky conversions or unexpected fees.

Workflow Integrations in Minutes

Velma seamlessly integrates with your audio channels, CCaaS, and ticketing system to intake calls and provide real-time alerts back

Stable Performance Across Long Conversations

Handles long conversations like meetings or conversations with multiple speakers without compromising accuracy.

Simplify Compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy.

Privacy by Design

Modulate builds with privacy top-of-mind - we've securely stored hundreds of millions of sensitive conversations for highly regulated customers without any breaches in nearly a decade of operation.

Customizable Reporting

Customize Modulate's results to match your required report structure, and know you're only getting real insights traceable directly back to specific comments, sounds, or events within the conversation.

Data Control

Maintain control of your data - Modulate does not train generative AI at all, and gives you control over how (if at all) we use your data to train our analytics.

Compliance Ready

Use battle-tested explainable AI with deeply built-in bias controls to satisfy requirements like the EU AI Act even when assisting in high-risk decisions.

Insights that fit your workflow.

Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.

Dashboards and Review Console

Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.

APIs and Webhooks

Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.

Integrations

Deploy without ripping and replacing. Connect into the voice infrastructure you already use.

Compatible with

Retain the people you've invested in training

Attrition isn't inevitable—but late detection makes it feel that way. With Modulate, you can gain the early signal needed to support your employees, strengthen teams, and reduce preventable turnover.