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Real-time voice intelligence for CX & contact centers
Voice communication is the heart of customer service — but it's also a growing entry point for fraud, harassment, and brand risk. Come meet the Modulate team and see our voice-native AI model, Velma, in action at CCW.
Uplevel human and AI agents
Reiterate SOPs in real time, immediately reroute AI callers or those with special needs, and consistently score each conversation to identify top performers or catch struggling agents early.
Intercept scammers and fraudsters
Use industry-leading deepfake detection to alert agents in real time. Identify social engineering by detecting urgency cues, coercive tone, and manipulation tactics — intervene during the call, not after the damage is done.
Reduce agent attrition
Automatically score abusive calls and encourage breaks after brutal interactions. Instantly flag emotionally volatile conversations for supervisor review and route sensitive interactions to the right support tier.
Keep your AI voice agents on script
AI voice agents face sarcasm, provocation, and deliberate attempts to push them off-script. Velma monitors every side of the conversation in real time — flagging hallucinations, policy drift, and user distress before they escalate. Customize guardrails with your SOPs in minutes.
Come find us at Booth #1738
We'll have team members on the floor throughout the expo. Stop by for a live demo or book a dedicated 20-minute slot below.
Mike Pappas
CEO
Don Terry
SVP of Revenue
Nathan Crafts
VP of Sales
Kerrie Doerr
Enterprise Account Executive
Brandon Wilson
Senior Account Executive
Jordan Bostick
Enterprise Account Executive
Justin Thiel
Solutions Engineer
Caitlin Stuewe
Events Marketing Manager
Why Velma
Go beyond transcripts and post-call analysis
Live, voice-native intelligence designed to surface the audio signals that most deserve attention — helping you detect customer frustration, policy misalignment, abuse, and fraud in real time.
500M+
Hours of real-world conversations trained on
90%
Cost savings vs. competitors
#1
Ranked for conversation understanding
40M+
Business problems detected
Emotion & Behavior Detection. Understand how customers and agents are feeling throughout a conversation, natively from audio, not inferred from word choice. Define your own tracked behaviors to match your specific business needs.
Stable performance across long conversations. Handles meetings and multi-speaker calls without compromising accuracy.
Enables proactive protection. Reduces legal and reputational risk while elevating agent morale and retention — without adding friction to legitimate interactions.
Privacy by design. Securely stored hundreds of millions of sensitive conversations for highly regulated customers — without any breaches in nearly a decade.
Conversation Intelligence. Automatically categorize conversation types, identify participant roles, and summarize topics and sentiment at the end of each session.
seamlessly integrate with telephony, voIP, ccaas, and other key contact center platforms
Book a meeting at CCW
20-minute conversations. We'll show you a live Velma demo tailored to your contact center environment.
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