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Customer Contact Week Las Vegas 2026

Empower Service Agents. Protect Customers. At Any Scale.

Voice communication is the heart of customer service — but it's also a growing entry point for fraud, harassment, and brand risk. Come meet the Modulate team and see Velma in action at CCW.

📅 June 2026

📍 Caesars Forum, Las Vegas

🎪 Booth #[TBD]

Book a Demo at CCW
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Come find us at Booth #[TBD]

We'll have team members on the floor throughout the expo. Stop by for a live demo or book a dedicated 20-minute slot below.

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Why Velma

Goes beyond post-call analysis with live, voice-native detection of customer frustration, policy misalignment, abuse, and fraud. Built to surface the calls that most deserve attention.
What sets Velma apart
Accuracy without multi-week tuning
Built on 500M+ hours of real-world conversations — it gets results right from the start, no lengthy setup required.
90% cost savings vs. competitors
Simple usage-based pricing. No tricky conversions or unexpected fees — you'll know exactly what you're paying for.
No rip and replace
Seamlessly integrates with telephony, VoIP, and CCaaS in minutes. Compatible with Zoom, Five9, Genesys, Zendesk, Microsoft Teams, and more.
Privacy by design
Securely stored hundreds of millions of sensitive conversations for highly regulated customers — without any breaches in nearly a decade of operation.

Book a meeting at CCW

20-minute conversations. We'll show you a live Velma demo tailored to your contact center environment.

Complete the form and we'll confirm your slot within one business day.

Problems we solve for contact centers

Real-time voice intelligence for contact center workforce management

Uplevel human and AI agents

Reiterate SOPs in real time, immediately reroute AI callers or those with special needs, and consistently score each conversation to identify top performers or catch struggling agents early.

Intercept scammers and fraudsters

Use industry-leading deepfake detection to alert agents in real time. Identify social engineering by detecting urgency cues, coercive tone, and manipulation tactics — intervene during the call, not after.

Reduce agent attrition

Automatically score abusive calls and encourage breaks after brutal interactions. Instantly flag emotionally volatile conversations for supervisor review and route sensitive interactions to the right support tier.

Simplify compliance

Use a transparent, consistent, and fine-tuned system to automatically generate reports and offset concerns of bias or privacy. Customize results to match your required report structure.