Voice intelligence for user safety.
Protect users in real time—without silencing conversation
Bullying, hate speech, and more severe harms like grooming rarely occur all at once. An honestly frustrated player might have an outburst or two, but the insidious ones who are *trying* to cause harm escalate slowly through tone, pacing, pressure, and emotional shifts that unfold during conversation. Most safety systems were built for text or after-the-fact review. They struggle to keep up with live voice interactions where intent, power dynamics, and emotional escalation matter most, and subtle audio cues tell the difference between welcome banter and hurtful insults. Modulate helps platforms understand what's happening in conversations as they play out—so you can protect users early, fairly, and at scale.
Why voice is critical to user safety
Two conversations with identical words can carry completely different meanings depending on tone, sarcasm, interruption, or emotional escalation. The real clues lie in the audio, such as:
Playful vs. hostile tone
Long, shocked pauses vs. natural replies
Wavering emotion or quiet defeat
Voices themselves, revealing the vulnerability of a younger user or implying gender in a way that reframes a comment
Text-only systems miss these signals. Modulate listens for them directly, and reinterprets each word in the context of how it was intended - and how others respond.
Built for diverse user environments
Modulate supports user safety across a wide range of voice-enabled platforms:
Social and community platforms
Protect users in live rooms, group chats, and social audio spaces.
AI companions or chat apps
Recognize vulnerable users requiring extra care, and guardrail generative AI systems against hallucinating harms or missing cues that a user needs real help.
Marketplaces and peer-to-peer services
Detect coercion, intimidation, or abuse during voice interactions between users.
Consumer communication platforms
Monitor voice interactions where trust, consent, and emotional safety matter.
Emerging voice-first experiences
Support safety in new formats where traditional moderation models fall short.
Why real-time safety matters
User safety interventions lose effectiveness the longer they wait. Post-hoc moderation may document harm—but it rarely prevents it.
Earlier detection of risk
Fairer, context-aware enforcement
Reduced reliance on user reporting
More consistent outcomes at scale
Safety becomes proactive, not reactive.
Accuracy Without Multi-Week Tuning
Gets accuracy right from the start. No need for weeks of tuning to get reliable results. Built on 500 million+ hours of real-world conversations, it just works.
Costs 90% Less with Simple Pricing
Save up to 90% over competitors. Simple usage-based pricing and 1,500 hours+ in free credits. You’ll know exactly what you’re paying for – no tricky conversions or unexpected fees.
Clean Output for Downstream AI
Engineered to provide better output for your downstream AI tools. By focusing on natural speech and not just clean text, you can expect better summaries, analytics, and more.
Stable Performance Across Long Conversations
Handles long conversations like meetings or conversations with multiple speakers without compromising accuracy.
Insights that fit your workflow.
Pairing Velma’s industry-leading intelligence with the reliability and control required for enterprise.
Dashboards and Review Console
Explore conversations and escalations in a UI designed for operations teams—fraud, trust & safety, and contact center leadership.
APIs and Webhooks
Bring voice intelligence into your stack: route signals into case management, risk engines, agent coaching tools, or moderation workflows.
Integrations
Deploy without ripping and replacing. Connect into the voice infrastructure you already use.
Keep voice social—and users safe
Voice brings people together. With Modulate, you can preserve open conversation while protecting your users from harm as it happens. Talk to our team today.